Delivery Terms

DELIVERY COSTS

Free Delivery to the UK Mainland Only

DELIVERY TIMES

– Dispatch is typically within 48 hours, delivery time 2-3 working days but allow up to 5 working days

– For items that are made to order this can take anywhere up to 6 weeks

– Items which are not held in stock but available to order can take up to 4 weeks

 

For delivery outside of Mainland UK, please contact us for delivery costs and times prior to order.

 

If you need your order by a specific date please contact us at kate@usko.co.uk or 01427362012 and we will see what we can do. If you have any queries, please do not hesitate to get in touch. Our couriers will try to delivery you order on the first attempt, but please understand that they may experience delays with adverse weather or breakdowns which are out of our control.

 

When you receive your order, please take care to fully inspect your items to ensure you are happy with them before throwing out packaging and assembling. Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled. If you believe parts may be missing from your order, please contact us before attempting to assemble or returning.

 

REFUNDS AND EXCHANGES

If you aren’t totally satisfied with your order, you can return it to us in its original condition and packaging within 14 days for a full refund, excluding original delivery costs and up to 28 days for a credit note, excluding delivery costs. If it has been assembled or the packaging is incomplete or imperfect you may not be eligible for a full reimbursement.

Please email us at kate@usko.co.uk and we can send you a returns form for you to complete and send back to us. Returns will need to be sent to our address –

Willingham Road, Knaith Park, Lincolnshire, DN21 5ES

You are responsible for covering the returns postage costs. We recommend that you add insurance as we are not responsible for any item damaged during transit on route back to us.

 

FAULTY GOODS

If you believe your item is faulty, please contact us straight away on 01427362012 or email kate@usko.co.uk and we can advise you of the next steps you need to take. Please do not attempt to fix it yourself or via a third party as this will affect your entitlement to a refund, exchange or any form of compensation. If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.Once we have received your item we will contact you to discuss whether a refund or replacement will be issued.

 

RETURNING BESPOKE & MADE-TO-ORDER ITEMS

When ordering one of our bespoke made-to-order items you are agreeing to the following terms and conditions:

A bespoke, made-to- order, item, i.e. wall-mounted dinosaur head, can be cancelled if you change your mind within 24 hours. Once the order has been processed the order cannot be cancelled. If it is faulty or becomes faulty you will be entitled to a replacement.